Refund policy

Toy Walk Return & Refund Policy

At Toy Walk, we value your satisfaction and carefully inspect every product before shipping. While we do not generally accept returns or offer refunds, we do make exceptions in rare cases of damaged, defective, or incorrect items.

Return Eligibility

  • You have 4 days after receiving your order to request a return only if the item is defective, damaged, or incorrect.

  • To be eligible, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

  • An unboxing video showing the issue from start to finish is required for any return or replacement request.

  • We do not accept returns for products that are undamaged, used, or purchased on sale.

How to Start a Return

To request a return, please contact us at toywalk191018@gmail.com or WhatsApp us at 9653655766 within 4 days of delivery.

Please include:

  • Order ID

  • Unboxing video

  • Photos showing the issue

  • A brief description of the problem

If your return is accepted, we’ll provide the return instructions.
All approved returns must be sent to the following address:

Toy Walk
Shop No. 6, Avila Building, Near The Walk,
Hiranandani Estate, Thane West,
Thane, Maharashtra – 400607

Items sent back without prior approval will not be accepted.

Shipping for Returns

  • Customers are responsible for the return shipping costs.

  • We recommend using a trackable courier service.

  • Return shipping labels are not provided by Toy Walk.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is damaged,

  • You receive the wrong product, or

  • There are missing items in your parcel.

Our team will review the evidence and provide a suitable resolution, such as a replacement or store credit, where applicable.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or discounted products

  • Gift cards or vouchers

  • Products damaged due to misuse or mishandling

  • Items without an unboxing video

Refunds

We currently do not issue refunds.
In rare approved cases (e.g., defective or wrong product), a store credit or replacement will be provided once the returned item is received and inspected.

Contact Us

For any questions regarding returns, reach out to us:

📧 toywalk191018@gmail.com
📞 9653655766
🏠 Toy Walk
Shop No. 6, Avila Building, Near The Walk,
Hiranandani Estate, Thane West,
Thane, Maharashtra – 400607
🕒 Support Hours: 11 AM – 5 PM (Monday to Saturday)