Refund policy
Toy Walk Return, Exchange & Refund Policy
Strictly No Returns, Exchanges, or Refunds: At Toy Walk, we take immense pride in delivering absolute quality and satisfaction to our customers. To ensure that every single product meets our highest standards, we rigorously inspect, test, and securely pack every order by hand before it ever leaves our stores.
For complete transparency and peace of mind, we are also more than happy to share real-time photos and videos of your packed product prior to dispatch upon request.
Because we personally verify, double-check, and meticulously pack every item, no returns, exchanges, cancellations, or refunds are possible under any circumstances whatsoever, including change of mind, sizing preferences, or accidental purchases. All sales are strictly final once an order is processed.
Our Store Locations & Contact Information
Should you have any pre-purchase questions, require assistance choosing the right toy, or wish to request pictures and videos of your items before shipping, please feel free to reach out directly to any of our retail branches:
- Thane Store (Maharashtra): Shop No. 6, Avila Building, Near The Walk, Hiranandani Estate, Thane West, Thane, Maharashtra – 400607 | Phone: 9653655766 | Timings: 10:00 AM – 10:00 PM
- Ahmedabad Store (Gujarat): Shop No. 49, 3B Shyamal, 100 Feet Anand Nagar Rd, Near Shyamal Cross Road, Satellite, Ahmedabad, Gujarat – 380015 | Phone: 8591157594 | Timings: 10:00 AM – 10:00 PM
- Surat Store (Gujarat): Shop No. 5 & 6, Prime Shoppers, Opp. Safal Square, University Rd, Vesu, Surat, Gujarat – 395007 | Phone: 7863887511 | Timings: 10:00 AM – 10:30 PM
- Vapi Store (Gujarat): Ground Floor, Sonorous A, Shop No. A-29, Station Char Rasta, Opposite Circuit House, Koparli, Vapi, Gujarat – 396191 | Phone: 8160375766 | Timings: 10:00 AM – 9:30 PM
Official Support Email: toywalk191018@gmail.com
Customer Support Hours: 11:00 AM – 5:00 PM (Monday to Saturday)