Privacy policy

Privacy Policy

Last updated: September 12, 2026

Toy Walk operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Toy Walk is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us.

Please note that all sales are final because we rigorously inspect, test, and securely pack every order by hand prior to dispatch. While we do not accept returns, exchanges, or refunds, we remain fully committed to protecting your personal information and privacy transparency.

Personal Information We Collect

Depending on how you interact with our Services, we may collect:

  • Contact Details: Name, address, billing/shipping address, phone number, and email.
  • Financial Information: Payment card details and transaction specifics processed securely via Shopify.
  • Account & Transaction Information: Account credentials, items viewed or purchased, and order history.
  • Communications: Messages shared when contacting our support or requesting pre-shipment photos and videos of your packed orders.
  • Device & Usage Data: IP address, browser type, and interactions with our website.

How We Use Your Information

We use your information to fulfill orders, process secure payments, communicate regarding purchases, coordinate optional pre-dispatch verification media, prevent fraud, and comply with legal obligations.

Our Store Locations & Contact Information

If you have any questions regarding our privacy practices, please contact us or visit any of our official branches:

  • Thane Store (Maharashtra): Shop No. 6, Avila Building, Near The Walk, Hiranandani Estate, Thane West, Thane, Maharashtra – 400607 | Phone: 9653655766
  • Ahmedabad Store (Gujarat): Shop No. 49, 3B Shyamal, 100 Feet Anand Nagar Rd, Near Shyamal Cross Road, Satellite, Ahmedabad, Gujarat – 380015 | Phone: 8591157594
  • Surat Store (Gujarat): Shop No. 5 & 6, Prime Shoppers, Opp. Safal Square, University Rd, Vesu, Surat, Gujarat – 395007 | Phone: 7863887511
  • Vapi Store (Gujarat): Ground Floor, Sonorous A, Shop No. A-29, Station Char Rasta, Opposite Circuit House, Koparli, Vapi, Gujarat – 396191 | Phone: 8160375766

Official Email: toywalk191018@gmail.com
Support Hours: 11:00 AM – 5:00 PM (Monday to Saturday)